At The Peel Travel, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use and safeguard your data when you visit our website or contact us about our travel services.
 
1. Who we are
This website is operated by The Peel Travel, an independent travel advisor providing bespoke travel planning and booking services.If you have any questions about this policy or how your information is used, you can contact us at: Email: thepeeltravel@gmail.com
 
2. Information we collect
We may collect and process the following types of personal information:

• Your name

• Email address

• Telephone number (if provided)

• Details you choose to share about your travel plans, preferences or family

• Any correspondence you send to us by email or through our contact form

We may also collect limited technical information when you visit our website, such as your IP address, browser type and pages viewed, through cookies and analytics tools.
 
3. How we collect your information

• We collect personal information when you:

• Complete our contact form

• Email us directly

• Communicate with us about travel enquiries or bookings

• Browse our website (via cookies and analytics)

 
4. How we use your information
We use your personal information only when necessary and for the following purposes:

• To respond to enquiries and communicate with you

• To design, arrange and manage travel services on your behalf

• To liaise with hotels, airlines and travel partners in order to make bookings

• To improve our website and the way we present our services

We do not use your information for marketing newsletters, and we do not sell or rent your data to third parties.
 
5. Legal basis for processing
Under UK data protection law, we process your information on the following lawful bases:

• Consent – when you contact us or provide information voluntarily

• Contract – when processing is necessary to arrange or manage travel services for you

• Legitimate interests – to operate and improve our business in a way that does not override your rights

 
6. Sharing your information
In order to arrange your travel, we may need to share relevant personal information with trusted third parties, including:

• Hotels and accommodation providers

• Airlines and transport providers

• Tour operators and destination partners

We only share information that is necessary to provide the services you have requested, and all partners are required to handle your data securely and in accordance with data protection law.
 
7. International transfers
As travel is international by nature, your personal information may be transferred outside the UK or European Economic Area when arranging bookings. In such cases, we ensure appropriate safeguards are in place to protect your data.
 
8. How long we keep your information

• We retain personal information only for as long as necessary to:

• Provide travel services

• Comply with legal, accounting or regulatory requirements

• Resolve any queries or disputes

When information is no longer required, it is securely deleted.
 
9. Your rights

• You have the right to:

• Request access to the personal data we hold about you

• Request correction of inaccurate information

• Request deletion of your personal data

• Object to or restrict how we process your data

• Withdraw consent at any time

You may exercise these rights by contacting us at the email address above.You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) if you believe your data has been handled improperly.
 
10. Cookies
Our website uses cookies to help us understand how visitors use the site and to improve functionality. You can control or disable cookies through your browser settings. 
 
11. Security
We take reasonable technical and organisational measures to protect your personal information from loss, misuse or unauthorised access.
We understand that privacy and discretion are essential when arranging personal travel, and we treat all information with care and confidentiality.
 
12. Changes to this policy
We may update this Privacy Policy from time to time. The most recent version will always be available on our website, with the date of the latest update shown above.